Frequently Asked Questions

Are your cookies individually wrapped?

Yes. Each and every cookie is machine-wrapped and heat-sealed inside a clear double-layered wrapper with an air barrier to keep the cookies fresh longer.

What flavors do you offer?

For purchase online: Chocolate Chunk, Peanut Butter, Sugar Cookie, Oatmeal Raisin plus one specialty feature cookie that changes monthly. For large volume custom orders, we have over a dozen flavors available.

How long will the cookies retain their freshness? Can I freeze them?

Our cookies are made with no added artificial preservatives, so they are best enjoyed upon delivery.  They stay fresh for 7 - 10 days from the day they are shipped out. Freezing the cookies is recommended if you won’t be enjoying them immediately.

Is a detailed list of ingredients available for those with allergies?

All our products are manufactured on equipment that processes peanuts and other tree nuts. If you have a nut allergy, we do not recommend our products.  For other food allergies, a complete list of ingredients is available here: https://luckyyougifts.com/nutritional-information/

What is the nutritional content of your cookies?

The nutritional contents is available here: 

https://luckyyougifts.com/nutritional-information/

If I order today, when will you ship my order?

Gift boxes ship the following business day from the day your order is placed.

Private label logo cookies ship 3 business days after your order is placed.

Do you ship internationally?

No.

Do you ship to PO Boxes?

No.

Can I order in bulk?

Yes. For bulk orders and volume orders, please email: customerservice@luckyyougifts.com

What shipping method is included with your free shipping?

We send for delivery within 1 to 3 business days, not including the day the package is sent.

Example: An order placed Monday will ship Tuesday. Delivery will occur between Wednesday and Friday.

Weekends and holidays do not count as business days. 

Example: An order placed Wednesday will ship Thursday. Delivery will occur either Friday, Monday or the following Tuesday because Saturday and Sunday are not business days.

Our carrier is UPS.  Depending on the delivery address, some packages will ship via Ground service and others will be sent via 3 Day service.

Can I expedite my shipping time?

Yes. There is an additional cost to do so.  You may expedite to 2 Day Air or Next Day Air Saver.  Weekend deliveries are not available and weekends do not count as transit days with UPs.

Example: An order placed Wednesday for Next Day delivery will ship Thursday for delivery Friday. The same order place Thursday will ship Friday but will not deliver until Monday.

What file types do you recommend for private label cookies?

Upload logos in only jpg and png formats with 750x750 pixels or higher. If your image is longer in one direction than another, then at least 750 pixels for the longest side.

Our printed label is a 2.5” diameter circle.  Preview your upload to ensure you are happy with what is being cropped out of the corners.

Your graphic labels will print digitally. Pantone matching is not available. CMYK images are preferred. RGB images will get converted to CMYK for digital printing

What files types will be rejected?

GIF, EPS, TIF, PDF, AI or INDD files cannot be uploaded to our order form.

No hate speech, pornography or images that violate copyright law will be reproduced. Not sure? Use the kindergarten test - any imagery not suitable for show and tell in a kindergarten class will not be accepted as an order.

Can I create an account?

When you sign up for an account, your password-protected account stores your order history for easy re-ordering, an address book of past shipments for faster checkout, and current order status information. Click here to sign up for an account.